Sometimes we misinterpret what another person says and might not even realize until there is a clear disconnect.
It goes like this: One didn't understand the other, he.she feels uncomfortable to ask for clarifications, and slowly the mutual understanding disappears.🤔
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This usually happens because the message wasn't accurately communicated or interpreted wrongly.😕
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During face-to-face meetings, you have the advantage of being able to gauge misunderstandings because you are able to notice reactions such as surprise, disappointment, or anger.
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It becomes more complicated when you work remotely.
Add to it working with teams, not just one-on-one meetings.
Add to that working with diverse teams.
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What should be done?
A research by Amy Edmondson of Harvard found that PSYCHOLOGICAL SAFETY —
a shared belief held by members of a team that the team is safe for interpersonal risk-taking—
is vital to fostering innovation, creativity, and agility in the workplace.
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According to the research, individuals on teams with higher psychological safety are more likely to:
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🔷Take advantage of the diverse ideas of their teammates,
🔷bring in more revenue,
🔷and executives rate them twice as effective
Here are a few suggestions to foster your teams' psychological safety:
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✅ Train people to recognize their own and others weaknesses in different situations and with diverse people.
✅ Model people by being open and asking questions.
✅ Establish a forum to discuss and reinforce team dynamics.
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